Warranty Details

At Anan Riyadh Store, we are keen to provide high-quality products to our customers. For this reason, we provide a warranty for many of the products we sell to ensure customer satisfaction and confidence in our products. Warranty details vary from product to product based on the type of product, and the policy of the supplier or manufacturer. Below are the terms and details related to the warranty of products sold through our store.

  1. 1. General Warranty Terms

1.1Warranty Period:

  • The warranty period varies from product to product. The warranty period will be stated in the product description on the website or in the documents accompanying the product.
  • The warranty period starts from the date the customer receives the product.

1.2What the warranty covers:

  • The warranty covers manufacturing defects that may affect the quality or performance of the product.
  • If the product is found to be defective or unusable due to a manufacturing defect during the warranty period, the customer is entitled to a free repair, replacement of the product, or a refund at the company’s discretion.

1.3What the warranty does not cover:

  • The warranty does not cover any damages resulting from misuse, negligence, unauthorized modifications, accidents, or use not in accordance with the instructions.
  • Damages resulting from environmental factors such as water, heat, excessive humidity, or other natural factors are not covered by the warranty.
  1. 2. Warranty Procedures

2.1How to Submit a Warranty Request:

  • In the event of any defect or problem with the product, the customer must contact our customer service team and provide a description of the problem in addition to the order number and product details.
  • Depending on the problem, the customer may be asked to send the product for inspection or provide photos of the defective product.

2.2Product Inspection:

  • After receiving the product or photos, the product will be inspected by a specialized team to determine whether the defect is covered by the warranty.
  • If the defect is confirmed by our team, appropriate measures will be taken to repair or replace the product.
  1. 3. Repairs and Replacement

3.1 Repairs:

  • If the product is repairable, we will repair the product at the company’s expense during the warranty period.
  • Repair may take some time depending on the type of product and availability of parts.

3.2 Replacement:

  • If the product cannot be repaired, or if the defect is major, we will replace the product with a new product of the same type or with similar specifications.
  • In the event that a replacement product is not available, a full refund option will be offered.