We at Anan Riyadh Store are committed to providing the best shopping experience for our customers. To ensure your complete satisfaction with our products, we offer a clear and convenient return and exchange policy. Below are the details of the policy regarding the return or exchange of products, subject to certain terms and conditions. Please read this policy carefully before completing any purchase.

  1. 1. Return Policy

1.1Eligibility for Return:

  • The customer has the right to request the return of any product purchased from Anan Riyadh Store within 15days from the date of receipt of the product.
  • The product must be in its original condition, unused, in its original packaging, with all accessories and invoices.
  • Some special products that cannot be returned for health reasons or products that were specially manufactured upon the customer’s request, such as some sizes of pools or custom fixtures, are excluded from the return policy.
  • Products received in a damaged or defective condition have the right to request a replacement or a full refund.

1.2Return Steps:

  • To initiate the return process, the customer must contact our customer service via email or phone, and provide the number The order and details of the product to be returned.
  • We will set a date to receive the product from the customer’s address if it is eligible for return.
  • After receiving the product, it will be inspected to ensure its original condition and the absence of any damage or improper use.
  • The customer will be notified of the inspection result, and if the product is eligible, the refund process will be initiated.

1.3Return Fees:

  • If the reason for the return is a product error or manufacturing damage, the company bears all return costs.
  • In cases of return for personal reasons (such as a change of mind), shipping and return fees may be deducted from the refund amount.

1.4Refunds:

  • After completing the product inspection process and ensuring its original condition, the amount paid will be refunded using the same payment method used in the purchase process.
  • The refund process may take from 7to 14 working days based on the bank or payment method policy.
  1. 2. Exchange Policy

2.1Eligibility for Exchange:

  • The customer can request to exchange the products within 15days from the date of receiving the product.
  • The product must be in its original condition and unused, with the original box and all accessories.
  • Exchange is only available for products available in stock. In the event that the product required for replacement is not available, the customer can choose between another product or a refund.

2.2Replacement Procedures:

  • To initiate the replacement process, the customer must contact our customer service team and provide the order number and details related to the product to be replaced.
  • A date will be arranged to receive the product if it is eligible for replacement.
  • After receiving the product and inspecting it to ensure its original condition, the replacement product will be shipped.

2.3Replacement Fees:

  • If the replacement is the result of an error by the company (such as sending an incorrect product or manufacturing defects), the company bears all costs.
  • In cases of personal replacement, such as a change of mind, the customer may bear the shipping costs.
  1. 3. Non-Returnable or Exchangeable Products

There are some products that cannot be returned or exchanged for specific reasons, including:

  • Products that have been used or damaged after use.
  • Products that are customized to the customer's request.
  • Products related to personal health and safety that have been opened or used.
  1. 4. Exceptions and Special Considerations

4.1 Products Damaged Upon Delivery:

  • If the customer receives a product that is damaged or defective as a result of shipping or manufacturing, the customer must report this within 48hours of receiving the product.
  • A replacement or refund will be arranged at no additional cost to the customer.

4.2 Gifts and Promotions:

  • Products received as part of a promotion or as a free gift may be subject to different return and exchange policies, which will be made clear at the time of purchase.
  1. 5. General Terms of Return and Exchange Policy
  • The Company reserves the right to reject any return or exchange request that does not comply with these terms.
  • This policy may be updated from time to time, and the customer is deemed to have agreed to any amendments thereto upon continued use of the site.